product info

1 hey! how do i order on doze?

to place an order, simply add the items you want to your cart and proceed to checkout when you're ready.

we recommend creating a doze account for faster checkout and easier order tracking.

registered users can view their order history and order status in their account dashboard.

once your order is placed, you will receive a confirmation email. if you do not receive it within 24 hours, please contact customer care.

after your order ships, you will receive a second email with tracking information.

once an order has been placed, we may not be able to modify or cancel it. if you need assistance, please contact customer care as soon as possible.

for return and refund information, please visit our returns page.

2 what are all the ways i can pay?

2.1 payment methods

doze currently accepts the following payment methods:

credit cards

  • visa

  • mastercard

  • american express

digital payments

  • shop pay

  • paypal

  • apple pay

your payment information is securely processed and encrypted.

payment authorization is completed when the order is placed, but the final charge may occur when your order is shipped.

2.2 payment security

every purchase on doze is processed through secure encrypted connections.

you will notice the https connection and lock symbol in your browser, which indicates a protected transaction.

to further protect your payment, you may be asked to enter your card security code (cvv) when completing your order.

2.3 tax information

sales tax may apply depending on the shipping address and local regulations.

any applicable taxes will be calculated and displayed during checkout before completing your order.

for international orders, additional duties or taxes may apply depending on your country.

3 i want a discount. can i get a promo code?

we occasionally offer promotions and exclusive codes to subscribers.

to receive updates and early access to promotions, subscribe to the doze newsletter.

if you have a promo code, enter it during checkout.

only one promo code can be used per order.

if your code does not work, please check the expiration date and applicable products or contact customer care.

4 can i pre-order an item that's not in stock?

if an item is available for pre-order, the option will appear directly on the product page.

pre-orders allow you to reserve an item before it becomes available for shipment.

an estimated shipping date will be displayed on the product page. please note that these dates are estimates and may change.

if your order includes both in-stock items and pre-order items, they may ship separately.

you will receive a confirmation email once your order has shipped.

5 how can i make my doze item last forever?

doze products are made with carefully selected materials and craftsmanship.

to extend the life of your item:

  • store it in a cool, dry place

  • avoid exposure to water, heat, and chemicals

  • handle with care to prevent scratches or damage

natural wear may occur over time and is part of the character of the material.

when not in use, we recommend storing your item in a protective pouch or dust bag.

6 an item i bought is cheaper now. wtf?

we offer price adjustments within 7 days of delivery if:

  • the exact item (same style, color, and size) is still in stock

  • the item has been officially reduced in price on our website

approved adjustments will be credited to the original payment method within several business days.

items purchased during sales or promotions are not eligible for additional price adjustments.

we do not price match with other retailers.

7 store safety and customer care

the safety and comfort of our customers is important to us.

if you are visiting a doze pop-up or retail location, we follow current health and safety guidelines to provide a safe shopping environment.

for any questions regarding orders, products, or services, please contact doze customer care.